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Quality of Service
If an eligible complainant has a complaint about a financial service provided by us, the complaint should be made to the Compliance Officer, at the firm’s registered office. We will not make a charge for dealing with a complaint.
A summary of our Complaints Handling Procedures can be found here
If an eligible complainant has a complaint about the advice provided by us or a product purchase arranged by us and we are unable to resolve the complaint to the eligible complainant’s satisfaction, the eligible complainant may refer the matter to the Financial Ombudsman Service (FOS), free of charge.
The FOS details are as follows:
London E14 9SR
Telephone number: 0800 023 4567
Further information is available on the FOS website: www.financial-ombudsman.org.uk